Shipping policy
SHIPPING POLICY
Last updated: August 2026
At BESIDE, we work to process and deliver your order as quickly and smoothly as possible. Please review the information below regarding order processing, delivery times, and international shipments.
1. ORDER PROCESSING
All orders are processed within 1–2 business days from our US warehouse.
Business days are Monday through Friday, excluding public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information when available.
Please allow some time for the tracking information to become active after your order has been dispatched.
2. SHIPPING & DELIVERY TIMES
After dispatch, estimated delivery typically takes 6–10 business days, depending on your destination and the shipping method selected at checkout.
Delivery times are estimates and are not guaranteed unless a specific delivery date or deadline has been expressly agreed with you or is required by applicable law.
Actual delivery times may vary due to factors such as:
- Destination country and location
- Shipping method selected
- Carrier operations
- Customs processing
- Public holidays
- Weather conditions
- High-volume periods
- Other circumstances outside our reasonable control
The estimated delivery period begins after your order has been dispatched, not when the order is placed.
3. SHIPPING DESTINATIONS
BESIDE may offer shipping to customers in multiple countries and regions.
Available shipping methods and costs are displayed at checkout based on your delivery address.
Shipping availability may vary by destination. We reserve the right to restrict or suspend shipping to certain countries or regions where required by applicable laws, regulations, carrier restrictions, or other operational considerations.
4. SHIPPING COSTS
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, BESIDE may offer promotions such as FREE SHIPPING on selected products, bundles, orders, or destinations.
Promotional shipping offers may be subject to additional conditions displayed at the time of purchase.
5. CUSTOMS, DUTIES & IMPORT TAXES
For international orders, your shipment may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where applicable, these charges are generally determined by the authorities of the destination country and may be the responsibility of the customer.
BESIDE does not control the amount or timing of customs charges or customs processing.
Customers are responsible for providing accurate shipping and delivery information and for complying with applicable import requirements in their country.
If your order is delayed by customs, this may extend the estimated delivery time.
6. TRACKING YOUR ORDER
When tracking information is available, we will provide it by email after your order has been dispatched.
Tracking information may take some time to update after the carrier receives or scans the shipment.
If your tracking information does not update immediately, please allow additional time for the carrier's system to register the shipment.
7. DELAYS
While we do our best to ensure timely delivery, BESIDE cannot guarantee that every order will arrive within the estimated delivery window.
Delivery may be delayed due to circumstances beyond our reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, strikes, government restrictions, or other extraordinary events.
However, nothing in this Shipping Policy limits any mandatory consumer rights that may apply to you.
For consumers in the European Union, where no different delivery period has been agreed, applicable law generally requires delivery within 30 days. If an agreed or legally applicable delivery period is not met, consumers may have additional rights after following the applicable legal process.
8. LOST, MISSING OR DAMAGED SHIPMENTS
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at:
support@besside.com
Please provide your order number and any relevant tracking information or photographs where applicable.
We will work with the relevant carrier or shipping provider to investigate the issue and determine the appropriate solution.
For customers in the European Union, the seller generally remains responsible for loss or damage occurring during delivery when the seller has arranged the carrier, until the consumer or a person designated by the consumer physically receives the goods, subject to applicable law.
9. INCORRECT SHIPPING INFORMATION
Please carefully review your shipping address before completing your order.
BESIDE is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.
If you notice that your shipping information is incorrect, please contact us as soon as possible at support@besside.com.
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
10. DELIVERY ATTEMPTS & UNCLAIMED PACKAGES
If a carrier attempts delivery and the package cannot be delivered because the recipient is unavailable, the address is incorrect, or the package is not collected within the carrier's applicable holding period, the shipment may be returned to the sender.
If a package is returned because of information or actions attributable to the customer, additional shipping costs may apply to resend the order, where permitted by applicable law.
This does not affect any mandatory consumer rights that may apply.
11. DELIVERY TO THE WRONG ADDRESS
If tracking indicates that an order has been delivered but you cannot locate it, please contact us at support@besside.com as soon as possible.
We may request additional information to help investigate the delivery with the carrier.
12. CONTACT US
If you have any questions about shipping or your order, our support team is happy to help.
Email: support@besside.com
BESIDE