Refund policy
RETURNS & REFUNDS POLICY
At BESIDE, we want you to feel confident when shopping with us. That's why we offer a 30-Day Satisfaction Guarantee on eligible products.
This policy applies in addition to, and does not limit, exclude, or replace any mandatory consumer rights or remedies that may apply to you under the laws of your country.
30-DAY SATISFACTION GUARANTEE
You may request a return for an eligible product within 30 days of the date you receive your order.
To be eligible for a voluntary return under our 30-Day Satisfaction Guarantee, the product must:
• Be unused and unworn
• Remain unopened
• Have its original hygiene seal intact, where applicable
• Be in its original packaging and in the same condition in which you received it
• Include proof of purchase or your order number
To request a return, please contact us at support@besside.com before sending any item back.
Please do not send products back without first contacting our support team and receiving return instructions.
INTIMATE PRODUCTS & HYGIENE
Because of health and hygiene considerations, intimate products that have been opened, unsealed, or used cannot be returned under our voluntary 30-Day Satisfaction Guarantee.
If an intimate product is still unopened and its original hygiene seal remains intact, it may be eligible for return, subject to the conditions described in this policy.
This hygiene restriction does not affect your legal rights where a product is defective, faulty, damaged, incorrect, not as described, or where applicable law provides you with a mandatory remedy.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, faulty, or you receive an incorrect item, please contact us at support@besside.com as soon as reasonably possible.
Please include your order number and, where appropriate, photographs or other information showing the issue. This allows us to assess the situation and provide the appropriate solution.
Where a product is defective, faulty, or otherwise covered by applicable consumer protection law, BESIDE will provide the remedy required by the applicable law.
Depending on the circumstances and applicable law, this may include a repair, replacement, price reduction, or refund.
Our 30-Day Satisfaction Guarantee does not limit or replace any statutory rights you may have regarding defective or non-conforming products.
EUROPEAN UNION – RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union, you generally have a legal right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
Where the right of withdrawal applies, you must inform us of your decision to withdraw before the applicable withdrawal period expires.
After notifying us, you must return the goods without undue delay and, in any event, within the period required by applicable law.
Unless otherwise required by applicable law, you are responsible for the direct cost of returning goods when exercising the right of withdrawal.
Where the law requires BESIDE to reimburse applicable delivery costs, we will do so in accordance with the applicable legal requirements.
HYGIENE EXCEPTION TO THE RIGHT OF WITHDRAWAL
Under applicable consumer protection laws, the right of withdrawal may not apply to certain sealed goods that are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery.
Accordingly, an intimate product that was supplied sealed and has been unsealed after delivery may be excluded from the statutory right of withdrawal where the applicable legal requirements for this exception are met.
This exception does not affect statutory rights relating to defective, faulty, damaged, incorrect, or non-conforming products.
DIGITAL PRODUCTS – ADVANCED PLEASURE ALARM™ GUIDE
If you purchase the Advanced Pleasure Alarm™ Guide or another digital product from BESIDE, the digital content may be delivered electronically after purchase.
Where applicable law requires a right of withdrawal for digital content, we will respect those requirements.
If you expressly request immediate delivery of digital content before the end of the applicable withdrawal period and acknowledge that you may lose your right of withdrawal once the supply begins, the right of withdrawal may no longer apply once the digital content has been supplied, to the extent permitted by applicable law.
If you have exercised a valid right of withdrawal concerning digital content, you must stop using the content and must not make it available to third parties.
RETURN PROCESS
To request a return, please email us at:
support@besside.com
Please include:
• Your full name
• Your order number
• The product you wish to return
• The reason for your return, if applicable
• Photos or other information if the product is damaged or defective
Our support team will review your request and provide you with the appropriate return instructions.
Do not send a product to an address obtained from a third party or without receiving return instructions from BESIDE.
RETURN SHIPPING COSTS
For voluntary returns made under our 30-Day Satisfaction Guarantee, the customer is responsible for the cost of return shipping unless otherwise stated by BESIDE.
If an item is defective, damaged, incorrect, or otherwise covered by a mandatory legal remedy, BESIDE will cover the applicable costs to the extent required by applicable law.
The cost of return shipping for a voluntary return may vary depending on the customer's location and the applicable shipping service.
REFUNDS
Once your returned product has been received and inspected, we will notify you whether your return has been approved.
If your refund is approved, the applicable amount will be refunded to your original payment method.
Refund processing times may vary depending on your payment provider, bank, or card issuer.
Where applicable law requires a refund within a specific period, BESIDE will process the refund in accordance with those requirements.
If you do not receive your refund after the applicable processing period, please contact us at support@besside.com.
EXCHANGES
We do not guarantee direct exchanges for different products or variants.
If you wish to purchase a different product or variant, you may be required to return the original eligible item and place a new order.
This does not affect any statutory rights you may have where a product is defective, faulty, incorrect, or otherwise does not conform to the applicable legal requirements.
SALE ITEMS AND PROMOTIONAL OFFERS
Products purchased during a sale or promotional period remain subject to this Returns & Refunds Policy unless otherwise stated at the time of purchase.
A promotional price does not remove or reduce any mandatory consumer rights that apply under applicable law.
30-DAY GUARANTEE VS. YOUR LEGAL RIGHTS
Our 30-Day Satisfaction Guarantee is a voluntary commercial benefit offered by BESIDE.
It is separate from any statutory rights you may have under applicable consumer protection laws.
Nothing in this policy limits, excludes, or replaces any mandatory consumer rights, legal guarantees, rights of withdrawal, remedies for defective goods, or other protections that cannot legally be excluded or restricted.
INTERNATIONAL ORDERS
BESIDE accepts orders from customers in multiple countries.
Return, refund, withdrawal, warranty, consumer protection, and other rights may vary depending on the country or region where you live.
Nothing in this policy is intended to deprive you of mandatory rights that apply under the laws governing your purchase.
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country. Where applicable, these charges are subject to the rules of the destination country.
CONTACT US
If you have any questions regarding returns, refunds, defective products, or your order, please contact us:
Email: support@besside.com
BESIDE.